IVRS

Category:

Active! IVR is a versatile product, enabling quick development and deployment of IVR solutions. It provides easy access to powerful branching logic, on-line access to 3rd-party applications and database, access to real-time info on the contact centre, Text-To-Speech, CTI integration, and massive personalization.

Features

  • Active! IVR can be configured from 4 ports to 1500 Ports.
  • Supports Multiple Languages, up to 50 simultaneous languages can be configured.
  • Supports Multi-Level Call Flow, up to 25 levels can be configured.
  • Supports integration with Third-Party Database for Information/ Data retrieval.
  • Online Call Monitoring of the Live Calls with details like Channel Status, CLI, Call Duration, DTMF inputs etc.
  • Various Actions can be mapped with the DTMF sequence entered by the caller.
  • Incoming Calls can be routed to the appropriate Groups according to the DTMF inputs provided by the Caller.
  • Offers extensive Detailed/Summary Reports for complete analysis for proactive actions.
  • Allows customers to access information and conduct transactions virtually around the clock regardless of their access to computer and internet telephony.
  • Answers each & every call with multilingual/multilevel options to the caller on the dialed number.
  • Provides user-defined Rule Based Routing wherein it automatically play customer defined options based on the captured CLI or entered by the customer.
  • Routes calls to the appropriate ACD Groups according to the selection made e.g. new products, enquiries, technical support etc.
  • Allows interaction with any third-party applications and databases to simplify many processes such as information/data retrieval etc.

Applications

Our IVR solution is best suited for the services like:

  • Mobile — Pay-As-You-Go account funding; registration; mobile purchases, such as ring tones and logos
  • Banking — balance, payments, transfers, transaction history
  • Retail & Entertainment — orders, bookings, credit & debit card payments
  • Utilities — meter readings
  • Travel — ticket booking, flight information, check-in
  • Weather forecasts, water, road and ice conditions.

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