Unified Communication

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Collaboration platforms for integrated voice, video, data, fax & email services on the IP cloud are fast replacing the legacy enterprise communication systems. The traditional voice switching is migrating to SIP, making physical location of the user, irrelevant as long as one is connected on the IP cloud. Within the enterprise premises, an optical fibre is fast replacing copper wires that are not only expensive but also have limitations on carrying multiple voice & data services. “IRIS-Cloud” is one such technology innovation from the Coral, which has been designed to meet the exacting demands of the growing converged switch market. Providing innovative telecom solutions has been the hallmark of Coral Telecom. With rich experience in the field of telecom, Coral products provide cutting-edge technology to the customer, where migration to IP platform makes a lot of business sense.

couraluc_terms_and_privacy

This paper is to define the privacy policy of the Coral UC app for use by customers of Coral Telecom Ltd. The app would be used for setting up private communication service for enterprise customers of Coral Telecom.

PROCESSED and COLLECTED DATA

For the purpose of providing the service to its clients, independent SIP switching servers would be installed for each of the enterprise customers. Each independent SIP server would have App users of the given enterprise registered on it. Server hosting the SIP switch for an enterprise would constantly receive, process, and collate data from the App users of that enterprise. Data processed and collated shall include :

  1. Voice and video streams when direct or peer-to-peer communication is not established due to network configuration or as per enterprise customer requirements.
  2. Chat messages and their associated auxiliary information (delivery notification, composing indication).
  3. File attachments (sent together with chat messages).
  4. Phone numbers of user’s mobile phone & address book, along with the IP address location of the user to ensure real-time delivery of services from the App on the given mobile phone.

COLLECTED DATA

As the objective of the Coral UC App is to provide private communication to an enterprise for its internal employees or users, the given enterprise may like to monitor track, or analyse the information as it deems appropriate as per their internal guidelines. The duration and nature of storage will also be as per the guidelines of each enterprise customer. Coral Telecom will not be responsible for processing or use of any such information by the enterprise concerned. Various type of data related to the App user may be collated and may reside on an enterprise server which is as follows :

User Data

  1. Name, Picture, and profile of the user
  2. Email address
  3. IP address used while subscribing
  4. The user’s password is stored as an MD5, used for SIP authentication.
  5. User’s international phone number, for users, subscribing from the mobile application.
  6. User-agent used for subscription: it can be the browser’s user-agent string or the Coral UC app user-agent string. The user-agent string of mobile apps includes an identifier of the device like the make and model of the mobile phone used. IP address and the port used for communication at any given point of time.

User activity data:

  1. Calls logs. They comprise the caller’s SIP address, callee’s SIP address, date, time, status (completed or not), duration.
  2. Chat message logs: sender’s SIP address, recipient’s SIP address, date, time, status (delivered or not), type (content or delivery notification). For clarity, the actual content is also stored.
  3. Registration logs: these logs represent the instants when a user app connects to the service through the network. They contain the date, time, status, IP address. This would also include any special features of the communication server activated and used by the user.
  4. Voice and video files and logs of communication exchanged from the use of the App.
  5. Conference calls, Group chats, Fax or any other communication by use of this App
  6. Debug logs of the communication server may contain full protocol information for the calls, chat messages, and other protocol events generated by the users.

DATA PROTECTION

Each enterprise customer will store and process data from App users registered on the enterprise SIP switch of that customer.

Whenever ZRTP or TLS encryption is activated will ensure the security of data on the air interface only. Enterprise servers are capable of decrypting and processing such encrypted communication as per their internal guidelines.

ROLE OF CORAL TELECOM IN SECURITY OF DATA

Coral Telecom has no role in storage, processing, or collation of such data as the same is collated monitored, and tracked by the enterprise customer of Coral on their SIP servers for their captive users who are using the App and have registered the App on the enterprise SIP server. Usage of data received on such private servers would be as per their internal guidelines of that enterprise.

CONTACT US

If there are any questions regarding this privacy policy, you may contact us using the information below: info@coraltele.com

Features

  • IP based enterprise communication system across organization
  • Collaborative work culture-Desktop sharing
  • Chat & message service that are private to the organization
  • Individual fax access
  • Voice mail access for personal computer
  • Dial from Personal Computer / click on emails to dial
  • File sharing within the organization
  • Video chat and conference facility for improved communication
  • Missed call details/ call history & feature access from Personal Computer

Applications

  • Seamless Unified connectivity across multi-location offices over IP
  • Unified Communication to support voice and video chat across organization
  • Collaborative work culture for efficient office work.
  • Data Collaboration can share their computer screens, upload files & documents for other UCC users as a part of collaborative work culture in the organization

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