Inbound Contact Center Solution

Inbound Contact Center Solution

Active! AMS is a powerful Management Information Software that is used to monitor the activities of the Automatic Call Distribution (ACD) of a Contact Center and is designed to handle multiple inbound campaigns simultaneously. This software proactively monitors the performance of agents in a call center. It’s not just a reporting tool, but also gives information on a real time basis the activity of the agent’s.

  • Call Center Agents can either use IP Phones/Soft Phone or Standard Analog Push Button Telephone.
  • AMS can be configured for multiple Groups (multiple processes) and the respective Agents can be configured as per the requirement of the Call Center Processes.
  • Real time application allows supervisor to view the status of logged in agents with different color codes for different states of Agents like Ring, Busy, Talk, Hold, Idle, Release etc.
  • Online Real-Time Monitoring of Agents is displayed in the form of Statistical & Graphical information. It also displays information in different formats, thus providing a clear view of the Agents Activities in real-time of the Call Center.
  • It provides completely Customizable Groups for configuring General Parameters of the process and other Basic configuration.
  • It allows you to define Threshold Timings for different States for the Groups
  • It allows capturing online data from the switch (Coral’s EPBAX) through RS-232 or TCP/IP connectivity.
  • It also provides details of any incorrect parameters being supplied by Agents.
  • The Reporting application provides the complete Statistical information from the past call center activities.
  • Historical Data in customized report formats can be generated.
  • Extensive Detailed/Summary Reports are available with complete analysis of entire processes, like:
  • Activity Reports
  • Agent-wise Reports
  • Group-wise Reports
  • Statistical & Advanced Analysis Reports

Active! Call (AMS) a powerful Management Information Software that is used to monitor the activities of the Automatic Call Distribution (ACD) of a Call Center and is designed to handle multiple inbound and outbound projects simultaneously.

It is best suited solution for Inbound Call Centers taking care of Customer Service, Helpdesk, and Enquiry Systems etc.

It enables organizations of any type or size to reliably Capture, Evaluate and Analyze activities in order to substantially improve productivity and performance in real time.

It can make substantial impact on your bottom line like mitigating risk, optimizing processes, increasing customer satisfaction, improving productivity and boosting profitability.

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About Company

The world we live in today demands that business be conducted at the speed of thought. Telecom acts as the backbone for companies wanting a foothold in every corner of the globe. Providing the right combination of products and services and deploying them with professional expertise is imperative to understanding the way technology is constantly evolving.



Coral Telecom Limited,E2, Sector 63,Noida - 201 301, UP, India

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Call Us : +91-120-2595815

Fax : +91-120-2595888