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• System generate “ticket number” for each complaint booked through IVRS.
• End user has the option to close if satisfied or alert the supervisor.
• Supervisors re-assign the complaints, if end user is not satisfied.
• End user can check status of complaints booked on IVRS.
• Facility to give score on Quality of service provided.
• Automate the complaints handling system in the organization.
• Segregate the complaints department wire and allocate to technicians based on skills.
• Generate reports and take print out of complaints booked, closed or pending along with customer feedback on QoS.
• Obtain status of all the complaints assigned to technicians.
• Easy to create skill based hierarchy of Supervisors & Technicians and link technologies to type of complaint.
• Technicians can close the complaints through web based utility.
• Administrator can create various departments and assign required skilled based technicians to those departments or category of complaints.
Coral Telecom's efforts being appreciated by the Indian Army's Signal Officer-in-Chief
Coral Telecom has received the "Best Innovator of the year" award from Telecom Centres More...
Coral Telecom has bagged the Nigerian Army ruggedised field exchanges. These exchanges are rugged More...
With coverage of more than 12 technology verticals, Coral Telecom provides complete end-to-end market intelligence solution to its partners and clients.!
Coral Telecom has completed the installation of telecom network including EPABX, PDMUX for Konkan Railway, Navi Mumbai and the system is working satisfactorily at 70 Locations from CBD Belapur to Udpi station since over eight years
It is satisfying that we are using the system from last 2 years after sale service provided by Coral Telecom Limited is satisfactory.
It is to Certify that M/s Coral Telecom Limited has Successfully supplied, installed and Commissioned Server Based IP PBX System Model IRIS at INS Sardar Patel, Porbandar, Gujarat. Work has been carried out as per specification and the performance of the firm is excellent.
This is to certify that M/s Coral Telecom Limited, Baroda has successfully installed and commissioned Digital ISDN/ IP Enabled Coral EPABX System "IRIS IVDX" Presently working at our location "Civil Aerodrome Kandla, Airport Authority of India" satisfactorily since last 10 Years.
This is to certify that M/s Coral Telecom Limited, Baroda have successfully installed and commissioned Digital ISDN/ IP Enabled Coral EPABX System. Presently working at our location Hotel Raajpath, Vadodara satisfactorily, since last 08 years.
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Coral Telecom Limited,E2, Sector 63,Noida - 201 301, UP, India
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