Each message is important and must be delivered. Iris Cloud will make sure that calls get routed to the device where user is accessible, be it a, GSM phone or landline or a SIP client on the laptop. Iris Cloud comes preloaded with XMPP protocol which is a globally accepted standard for provisioning "Presence based services" that enable the system to redirect calls based on location of the user.
Versatile CRM & CTI applications to support call centers where agents or receiver of calls could be located anywhere on this planet, Iris CLOUD will ensure that voice & data services reach them as long as they are connected on IP highways. Voice can reach them over different media or protocol including on GSM phones, while tasks or pop up screens can provide data access over laptops via available broadband connections. View more..System can create tasks that can be escalated or delegated across the
hierarchy. These tasks can be closed or acted upon via laptops / smartphones / SMS or android
applications. Coral CRM suit is so designed that the database of the call center resides in the security of the physical office infrastructure, while agents can log in and work from home or anywhere else. Agent screens that pop up at remote locations work through a firewall that allows safety & security of vital database. CTI suit includes IVR, auto-dialer application & ACD applications. In built Session Border Controller allows network to expand with greater safety and fewer user problemsLess
Providing immediate access to customer is paramount. Iris Cloud supports single number access to all users on their official number irrespective of their physical location. XMPP based presence recording service will ensure that calls are automatically routed on the device where user is present or active.
Single number access is an integral part of the Iris cloud so staff does have to share their private mobile numbers with clients. This ensures that customer account control is retained within the organization, extremely vital for professions like medical doctors in hospitals & banquet mangers in Hotels.
Coral Telecom's efforts being appreciated by the Indian Army's Signal Officer-in-Chief
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With coverage of more than 12 technology verticals, Coral Telecom provides complete end-to-end market intelligence solution to its partners and clients.!
Coral Telecom has completed the installation of telecom network including EPABX, PDMUX for Konkan Railway, Navi Mumbai and the system is working satisfactorily at 70 Locations from CBD Belapur to Udpi station since over eight years
It is satisfying that we are using the system from last 2 years after sale service provided by Coral Telecom Limited is satisfactory.
It is to Certify that M/s Coral Telecom Limited has Successfully supplied, installed and Commissioned Server Based IP PBX System Model IRIS at INS Sardar Patel, Porbandar, Gujarat. Work has been carried out as per specification and the performance of the firm is excellent.
This is to certify that M/s Coral Telecom Limited, Baroda has successfully installed and commissioned Digital ISDN/ IP Enabled Coral EPABX System "IRIS IVDX" Presently working at our location "Civil Aerodrome Kandla, Airport Authority of India" satisfactorily since last 10 Years.
This is to certify that M/s Coral Telecom Limited, Baroda have successfully installed and commissioned Digital ISDN/ IP Enabled Coral EPABX System. Presently working at our location Hotel Raajpath, Vadodara satisfactorily, since last 08 years.
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Coral Telecom Limited,E2, Sector 63,Noida - 201 301, UP, India
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